Have & resolve conflicts

 During a project, there was disaffection between the TSPA team and our partners, regarding efficiency and workload. These feelings were getting stronger and stronger on both sides. We decided to address the underlying issues and have this painful; still, necessary conflict. It went very well: by addressing the underlying issues – in this case, different communication styles – we got to discover a common interest. The relationship and workflow between both teams improved and the time for pointless discussion reduced. We aim to face the conflicts, understand the other side, and look for common goals.

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